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Since 2021
Teladoc Health

Designing Healthcare

Designing a whole-person care platform to boost end user engagement and improve their clinical outcome
Product design lead
• Data Visualization for biometric tracking
• Members' home dashboard
• Members' account & profile
• Chronic Condition Programs enrollement
• Telemedicine service registration
Dashboard mockup
About company

Teladoc Health

is the first pioneer in the virtual healthcare, and the largest telemedicine company in US.

Over 18.5 million medical visits delivered in 2022, 12,000 clients, and 58.4 million paid members in the U.S alone, making it the world's largest telehealth provider
Official website
Anna's design strategy
my design approach

Behavioral design driven Member engagement

= Better Clinical outcome
= Bigger business impact

As a whole-person care platform's design lead, I am collaborating with a behavioral scientist and a clinical strategist to design member engagement approaches that directly lead to better clinical outcomes and significant business impacts.

Case studies

Mockup

Biometric data tracking

Leading the design strategy for Teladoc Health's integrated health data tracking experience, a key feature in member experience that includes monitoring activity, sleep, stress, and clinical data.
View case study
Mockup

Telemedicine visit management

Led the design strategy and launched a telemedicine virtual visit management system impacting our largest member base of 90 million.
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View case study
Mockup

Members' home dashboard

Leading the design strategy for the members' home dashboard, the most crucial feature on the mobile and web platforms, which includes 11 telemedicine options, 7 chronic condition management programs, and various mental health resources.
View case study
Mockup

Registration & Enrollment funnel redesign

Led the redesign of the registration funnel using behavioral economics principles, which resulted in a 3% increase in conversion rates within three weeks.

View case study
© 2024 Anna Oh
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